1 review for Personalised Traditional Teddy – Large

  1. Saarah (verified owner)

    Item arrived without the personalised ribbon even though I requested it whilst completing my order. Also, just a pointer- but make sure you check out the ‘30cm’ sizing, as although it’s titled as ‘large,’ it’s a pretty small bear when it arrives and appears as your average teddy. Quite misleading.

    • be4Rs4Y0

      Hi Saarah, Thank you for your feedback which we take on board. As mentioned to you, the sizes are to distinguish between the small, medium and large bears of the same name and are not meant to be misleading in any way, however we appreciate your point. We do clearly state the sizes in the descriptions and would recommend everyone to read these before purchasing. The ribbons were our error and once again we apologise about this and they will be posted out today. Sorry that you were disappointed.

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DELIVERY

UK DELIVERY

We aim to dispatch all orders that are placed before 12 pm on the day they are placed Monday – Friday excluding bank holidays. Orders placed over the weekend are dispatched after the weekend.

Please note that due to Covid and Mail volumes items are taking longer than usual in many areas. We are shipping orders up until 22nd December (last personalised orders on the 21st)

Standard Delivery 3.99

2 – 3 days

Express Delivery –  £4.99

1 – 2 days tracked service

Due to items taking a long time overseas we are not offering the following shipping methods at present:

IRELAND DELIVERY

£8.50
Royalmail Tracked Service 5-7 days depending on location.

EUROPE DELIVERY

£12.50
Royalmail Tracked Service  5 – 10 days depending on location.

USA DELIVERY

£14.50
Royalmail Tracked Service 7-15 days depending on location.

AUSTRALIA DELIVERY

£14.50
Royalmail Tracked Service 7-15 days depending on location.

CUSTOMS/IMPORT DUTIES

If your delivery address is outside the European Union, shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. Bears4U will supply a Customs Label containing a brief description, and a valuation of the parcel’s contents.

LATE, NON-DELIVERY AND LOST ITEMS – ROYAL MAIL 24 AND 48 DELIVERIES

If your goods have not been delivered after your given estimated delivery time has elapsed, please contact us and we will do our best to help. Please allow sufficient time during seasonal and busy periods.  At present delivery is still a little slow in some areas due to the Covid situation. We are however seeing an improvement with many areas delivering to the expected time.