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Contact Information and Customer Service
Bears4U.co.uk 7 Moorland Drive, Brierfield, Nelson, Lancashire, United Kingdom, BB9 5EN
Tel 01282 700091 Mon - Thu 9am - 5pm) (Fri 9am - 1pm)
Email admin{at}bears4u{dot}co{dot}uk
 
Prices
All Prices listed on this website are listed clearly in GBPound Sterling and Include Standard Delivery to All UK Destination. Prices are NOT subject to UK VAT.
 
Delivery
Standard UK Delivery is included in All our Prices. Other Delivery Services are available for an extra Fee.
Further details, are available here including expected Delivery Times, Extra Costs and International Deliveries.
 
Customs/Import Duties
If your delivery address is outside the European Union, shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. Bears4U will supply a Customs Label containing a brief description, and a valuation of the parcel's contents.
 
Non-Delivery, Shortage or Damaged Goods
Please Notify us within 7 days of receieving your goods of any Damage or Shortage that may have occured. If you goods have not been delivered after your given delivery time has elapsed, please contact us and we can track or investigate the nature of your enquiry. Please allow sufficient time during seasonal and busy periods.
 
Refunds and Returns
We will provide a full refund or exchange should you receive a faulty product or be unsatisfied with a product within 7 days of receiving your order on the following conditions:
If any product in your order proves to be faulty, please contact us quoting your Original Order Number. You can call or email the Bears4U Customer Services Team to discuss the matter. We will endeavour to resolve the situation swiftly and professionally. If a product is found to be faulty we will replace your product at no extra charge or offer a full refund. For faulty products we will refund the Full amount including returning postage costs. You will be responsible for the returning the faulty product to us. Please use a postal service that offers tracking ie Royal Mail Recorded Delivery Service. Please return to the address below in the original packaging and with all tags attached. On receipt of the returned product we will issue a Full refund if the item(s) are deemed to be faulty.
Exceptions - Faulty Goods caused by wear and tear, your accident, neglect or misuse.
Spelling mistakes and grammatical errors submitted by purchaser for Personalisation. (We embroider EXACTLY what you request so please check carefully prior to submitting your order)
All products returned must be in the original packaging and the label tags still attached.
Please Return to:
Bears4U.co.uk 7 Moorland Drive, Brierfield, Nelson, Lancashire, United Kingdom, BB9 5EN
Tel 01282 700091 Mon - Thu 9am - 5pm) (Fri 9am - 1pm)
Email returns{at}bears4u{dot}co{dot}uk
 
Product Specifications and Safety
Due to differing monitor/screen settings exact fabric shades may vary from the displayed images. All product dimensions are approximate and are for general guidance only. All goods are New and are packaged according to BS Safety Guidelines. Please dispose of all packaging materials safely and carefully. Please recycle where possible. All materials used conform to EN71 Toy Safety Standards. Bears marked with the Baby Safe Logo are suitable for all ages, All other Bears purchased from Bears4U are not suitable for children under the age of 36 months due to choking hazard. We are not responsible for Any mispellings of Names, requested Personalisation etc. submitted by you. We will however confirm 'obvious mistakes' with the buyer prior to Production. The website cannot stop you from including unacceptable text in your order. Bears4U reserves the right to refuse any order placed by you and to edit/omit artwork/text or to contact you for alternative artwork/text as it deems appropriate if any artwork/text appears to Bears4U to be offensive or unacceptable or detrimental to Bears4U's reputation or that of its business partners.

Cancellations
By Clicking the "PAY" Button You are stating that you Agree with Our Terms and Conditions and agree to Pay the Total Amount of Your Order. Due to the Customised/Personalised Nature of our Products , We are unable to cancel an order once production has commenced. Your order is processed on a daily basis and we despatch within 48 hours. If you need to cancel your order, please call us immediately (Tel 01282 700091 Mon - Thu 9am - 5pm) (Fri 9am - 1pm) or email us support@bears4u.co.uk and we will endeavour to do our best for you.
 
Communication
You agree that e-mail will be used as the standard means of communication. If your order is accepted, we will be sent an email confirmation with details of your Order. This confirmation e-mail will contain all relevant statutory information concerning your Order. Bears4U does NOT store any credit card information. Your Credit Card information is passed securely using our Secure Server to Paypal who process your Payment on our behalf. We may at anytime contact you via email to clarify and/or verify particular aspects of your order. We will not send you un-solicited emails(SPAM). We will however notify you of promotions newsletters and other relevant information regarding Bears4U only with your prior consent. Bears4U uses Paypal for online credit and debit clearing. You undertake that all details which you provide to us for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order. Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.
 
Liability
Bears4U attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. Bears4U does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties. Bears4U does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services. Bears4U will do its best to correct errors and omissions as quickly as practicable after being notified of them.
 
Law
Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

PRIVACY POLICY Bears4U.co.uk

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Bears4U.co.uk is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for three reasons: to process your order (including payment authorisation), to provide you with the best possible service and to assist in developing the sites content.
 
When placing an order, information you provide is collected securely by Bears4u.co.uk and passed securely to our Banking Service(Paypal). This ensures your order can be successfully processed and delivered. We will only share relevant information with these parties, all such providers are under obligation to ensure your information is kept private.
 
We will not e-mail you in the future unless you have given us your consent (unless to confirm orders).
 
We will give you the chance to refuse any marketing e-mail from us or from any other third party companies in the future.
 
In Order to Process your Order we require to collect information, this includes:

Your Name
Your Registered Address and Delivery Address
Contact Details e-mail address and/or telephone number
Credit/Debit Card Information
We will never collect sensitive information about you without your explicit consent and we do NOT store any Credit or Debit Card information.
 
We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a "cookie" or "Session cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies'). The information collected in this way can be used to identify you unless you modify your browser settings. We also aggregate this data to perform statistical analyses of the characteristics and behaviour of our registered users and non-registered visitors. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.
 
Bears4U.co.uk may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
 
If you have any questions/comments about privacy, you can contact us via email/telephone
 
Bears4U.co.uk 7 Moorland Drive, Brierfield, Nelson, Lancashire, United Kingdom, BB9 5EN
Tel 01282 700091 Mon - Thu 9am - 5pm) (Fri 9am - 1pm)
Mail privacy{at}bears4u{dot}co{dot}uk