Bears4U Customer Support - Order Tracking

Payment Information

Online - You can Pay Online using a Valid Debit or Credit Card via our Secure Server. We accept Visa Debit, Visa Credit, Mastercard, Maestro and Solo Cards. Your card may be eligible or enrolled in Verified by Visa or MasterCard SecureCode payer authentication programs. If you prefer, you can also pay by using your Paypal Account.
Post - You can also post us your Cheque/PO, Debit or Credit Card information. Order as normal online by adding to cart etc.. Once you finished your ordering, checkout and select the postal option.
This will provide you with a 'printable order form' with all the necessary information for you to post your Teddy Bear Order.

Ordering Tips
Please check your spellings and grammar before submitting your order. Please Check that Names and Dates are correct. Use Capital Letters where neccessary
When choosing thread colours, select colours that will stand out or co-ordinate with the item of Teddy Bear clothing you have chosen
If your message can be said in fewer words, then do so. More characters does mean slightly smaller text
Make sure that your Delivery details are correct and a valid Post Code is supplied.
If you are ordering a Teddy Bear for a 'surprise gift'. Please check that the recipient will be available to sign for it or that adequate arrangements for accepting delivery is made.
Use the links provided on our site. Try to avoid using the 'Back' button, if you get lost then you can always click the 'Home' button at the top and bottom of each page.

FAQs (Frequently Asked Questions) Below is a list of possible answers to any questions that you may have. If there is NO suitable answer or explanation, or you need to contact us, then please feel free to do so. If your question requires a reply, we will do our upmost to reply within 24 hours.
You can use the Contact form here or call 01282 700091 Mon - Thu 9am - 5pm Fri 9am - 1pm
Q. When will I receive my bear?
A. This depends on your location and which postal service you have selected. Please see the table below for a summary of UK Delivery.

UK Delivery Table - Summary
Delivery Service	Cost per Order	Delivery Timetable
Standard	Free	Orders Usually despatched with 2 working days. Delivery may take upto 7 working days
Quick	+ £2.95	Orders Usually despatched next working day. Delivery normally takes 1-3 working days
Special Delivery/Advance Delivery	+ £5.95	Guaranteed Next Working Day(for orders placed before 10.00am) NEW You can now choose your delivery date(Mon-Fri) upto 3 months in advance
Saturday Special Delivery/Advance Delivery	+ £7.95	Guaranteed Saturday Delivery(for orders placed prior to 10.00am Friday) NEW You can now choose your Saturday delivery date upto 3 months in advance
City Link/Advance Delivery	+ £7.99	Guaranteed Next Working Day(for orders placed before 10.00am) NEW You can now choose your delivery date(Mon-Fri) upto 3 months in advance

European and worldwide delivery times differ from one country to another. More details can be found here
Q. How will my Bear be packed?
A. All Bears will be packed in a plain cardboard box lined with tissue paper and sealed with tape. An address and returns label will be attached along with the neccessary recorded/special delivery label. Prior to packing, Bears are gift wrapped in cellophane, with matching ribbon and your Free gift card attached. Bears ordered with a Bear Bag are placed within the Bear Bag and then packaged for delivery. Multiple Orders for the same delivery address may be split depending on the size and number of bears.
Q. Can I just purchase Teddy Bear clothing without a Bear?
A. No.
Q. How Big are the Bears?
A. All bears are shown with their sizes in inches(in) and centimetres(cm). Some Bears are measured from the bottom of their left foot(paw) to the tip of their right paw(arm), others are measured whilst sitting. All Measurements quoted are supplied by the bear manufacturer and are approximate. We categorise our bears, purely for your guidance - Small, Medium, Large, X-Large, Jumbo etc. Please Note that Bear manufacturers have differening ways of measuring their Bears.
Q. What is the size/style of text used to personalise my bear?
A. The size and style of text is determined by several factors.
1 - Number of characters required.
2 - The Item of Bears clothing selected &
3 - whether an embroidered design is also required with the Text
As guidance, the more text you require the smaller the text will be.
Q. I can't fit the message I want on my Bear, Can I have more text?
A. Because of the individual characteristics of each personalised teddy bear, the number of characters available has been set to that particular item of clothing and size of teddy bear. If you require 'more' characters, please contact us with your requirements, so we can 'test' the layout and appearance of your request and advise accordingly.
Q. Where do I add my Gift Card Message?
A. Once you have added your Bear to your shopping basket, there will be a link at the side of each bear that you have added, click the 'flashing bear image' or 'add gift card message' button. This will direct you to a new page where you can add your free gift card message details. You can have free gift card and message for each teddy bear that you order.
Q. What if I make a mistake
A. You can update, amend or change your Order BEFORE you click the final payment submit button. Once your order has been received by us(approx 30 seconds after you have paid) and you realise that you have made a mistake then, please contact us IMMEDIATELY by email or phone(during office hours). We will endeavour to amend this. If your order has been processed, then there is a minimum charge of £3.50 to cover the costs of 'spoiled item'
Q. What if we make a mistake
A. If we make a mistake, then we will replace the item(s) free of charge, next day where possible.
Q. The question I have, is not listed here?
A. You can contact us (Mon-Thurs 9am-5pm or Fri 9am-1pm) via Telephone 01282 700091
or use the contact form Here or email us at support@bears4u.co.uk (anytime)

Recycling and WEEE regulations Bears4U sells and distributes Teddy Bears and Gifts that are regulated under the Waste Electrical and Electronic Equipment Regulation 2006. This regulation covers the careful disposal of your old electrical equipment including batteries. If you have old electrical equipment that was originally purchased from Bears4U or you are purchasing a New 'like for like' product, you can return your old electrical product to us for recycling. When returning the goods Please mark the package WEEE Returns ans post to the address below, enclosing your old electrical goods and your Name and Address.
WEEE Returns (Bears4U)
7 Moorland Drive
Brierfield
Nelson
Lancashire
BB9 5EN
Alternatively contact your local council to find your nearest recycling centre

All new electrical and electronic equipment that we sell can be recycled! You can tell this because all products that can be recycled carry the 'crossed out wheeled bin symbol' like this one

The Benefits of recycling
Like a lot of companies, Bears4U knows that it is better and greener for the environment that all electrical goods can be carefully disposed or recycle. The toxins that are contained within electrical products are extremely harmful on:

the natural habitat
wildlife
your health
populated areas and communities where water and soil is polluted

In order to protect the environment, we encourage you and others to recycle.
This benefits and saves natural resources and reduces the environmental and health risks associated with sending waste electrical goods to landfill.

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